What are the shipping times for your products?
We take 1-2 days to process your order and then 2-5 business days to deliver it to you.
Do you ship worldwide?
No, at the moment, deliveries are made to France, Belgium, Spain, Switzerland, the French overseas territories and Italy.
Where do we ship your product from?
Our offices are located in Normandy , France
Do you provide product tracking/tracing information?
Yes, wait 3 days after your order and ask us via our email: contact.pmpm@gmail.com
I received a damaged item. What can I do?
We're sorry to hear this. Simply send us a picture of the damaged item in question to contact.pmpm@gmail.com and we'll send you a similar replacement item as soon as possible or refund you.
I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at contact.pmpm@gmail.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided the request is made within 15 days of the order date. For more information, please read more about our refund policy.